PLEASE make sure to use the appropriate address on our order form (also found on our order page, on our contact page and in our online order form confirmation email). Here’s why…
If you send your package to our studio address by USPS (First Class mail, Priority Mail, parcel post, etc), there is a good chance that the mail carrier will arrive before we open at 10am or on a weekend. If they do arrive during business hours, they often won’t wait for us to answer the door. When that happens, they will pick one of the following options:
1) They will place your order in the USPS mailbox that has no lock, is a few feet away from a busy sidewalk, and is nearly 100 feet from our studio entrance.
2) They will hold onto the package at the local post office that has an average wait time of over one full hour.
Our mission is to provide you with the most awesome photos of your product that we can possibly take. That said, we do need a little help from you.
Our cameras, lenses and lighting can reveal even the tiniest flaws with your products and packaging, and while we generally retouch problems that are easy to fix, we would like to ask that you look closely at the product(s) you’d like us to photograph and make sure you’re sending your best sample(s).
Since we opened our studio in 2005, we’ve seen literally hundreds of new product photography websites popping out of nowhere to compete for new business. Some of them do a great job at getting to the top of the search engines. Some of them advertise ridiculously low prices. Some of them post great sample photos that they may or may not have actually sold to paying clients. Most of them look like a real bargain until you look closely and wisely.
If you are planning to have your product photos printed in a magazine, catalog or brochure, your printing company or graphic designer may request that your photos come with “clipping paths”. In the simplest terms, drawing a clipping path on your product images is like creating an invisible “cookie cutter” right around the edges of the product being photographed. It defines the border between the edges of your products and the white background behind them.