1. Why are your prices so much lower than those of other product photography studios?

Yes, people really do ask us this question.  A LOT!  Our product photography studio is set up to take photos of small- to medium-sized products against a white background.  Setup time is very quick because our lighting and cameras are already in position to take this kind of photo when your products arrive.  Our lead photographer also does most of the photo editing and color correction, allowing us to keep our staff very small.  With a very small staff and just a few photography booths , we are able to operate in a small area, which keeps our overhead low.  But pricing is where the difference stops...  Our quality is as good or better than that of professional photography studios that charge twice as much.

2. Can I get my photos on a background other than white?

Although white is the ideal color for making your products really jump off the page, we can use any background color you like at a small additional charge (see our Product Photography Pricing page).  Just be sure to specify the exact color on your order form.  If you want us to match the background color of one of your web pages, please write down the URL, and we'll get the color from your HTML code.

3. Can I specify a specific size for my photos?

Yes.  We understand that you probably need to fit your product photos in a very specific place on your website.  Just tell us what size you'd like your images to be, and we'll send them in that size.  Or you can send us the URL of the product page, and we'll call to discuss the ideal image size.

5. Do you guarantee my satisfaction?

Of course!  If you're not completely thrilled with the images you receive, we'll photograph them again at no charge.  If you still aren't thrilled, just agree that you will not use the images, and we won't charge you for them.

6. Will you return my products after they have been photographed?

Yes.  In order to keep our prices so low, we will return your products by UPS or FedEx -- freight collect.  If you do not have a UPS or FedEx account number, we will need to collect shipping charges before we return your products.  

7. What are your methods of payment?

Currently, we accept payment by PayPal or company check written to "Upgraded Images".  PayPal accepts all major credit cards, and you do not need to create a PayPal account to use it.  

8. What's your turn-around time?

Turn-around time is generally three to five business days from the day we receive your products.  If you need your photos faster than that, please contact us, and we can discuss the possibility of putting a rush on your order.

9. May I decide how the product(s) should be arranged? 

Of course.  We prefer to have a phone discussion with all of our clients before the product shoot to discuss your expectations and goals.  Although we will definitely have recommendations of our own, we are here to work for you and not vice versa.  

10. How do you deliver my product photos?

Your photos will be posted to a secure website for you to approve.  Photos will be marked with a text watermark until they are approved.  Once approved, the watermark will be removed, and you may download them at your leisure. We will store the images online for two months and archive them after that.  We can also provide your images on a CD for an additional $4 if you wish. 

11. What phone system do you use?

We get a lot of compliments and inquiries about our voicemail and toll-free phone system from our callers.  It is powered by a company called WorkEasy (www.workeasy.com or 800-WORK-EASY), and we just love it. 

12. What is your privacy policy? 

Our privacy policy is simple... Upgraded Images will never sell or share your personal information with anybody. Period. How's that for privacy?